Frequently Asked Questions

Q: Do You Have a Return Policy for Defective or Damaged Goods?
A: Yes, we provide a 7-day return policy for items that was shipped as defective or damaged. You may get in touch with us using our contact us page  for concerns

Q: When will my order be shipped out?
A: For Monday to Friday, orders between 8am to 3pm will be shipped out within the day. Orders made on Saturday, Sunday or holidays will be ready to ship the next working day. See our shipping policy page for more information. 

Q: When will I receive my order?
A: We will provide you with a tracking number once we have dispatched your package to our logistics partner, from there you may be able to track your package. 

Q: How do I make changes to an order I’ve already placed?
A: You may reach out to us using our contact us page and we can assist you in making changes to your order if your order has not yet been dispatched to our logistics partner